Frequently Asked Questions

What is considered a maintenance emergency?

Anything that requires immediate attention or else it will cause material harm to the property or person should be reported right away. These issue include; burst pipe or hot water heater, any flooding of the home, sewage backup, a roof collapse, heat not working when the temperature is 50 degrees or below outside, AC not working when it is 85 outside, when a toilet is backed up and there is only one in the home.

I have a friend/family member that will need to be stay with me for longer than 2 weeks, is that okay?

Sure is. Please just contact the office and let them know you will have a guest for the "X" number of days so they can document in their file. Please remember that all residents are screened upon application and that we expect all visitors to adhere to our rental criteria and background checks expectations

Can I refer friends or family to live here?

Of course! All Worcester Community sites have a resident referral program which leads to cash money!

How do I put in a maintenance request?

Through your ResMan resident portal! The office staff can show you how to set up your portal to be able to submit a maintenance request at any time and track in real time where your request is at.

When is rent late?

Rent is always due the 1st of each month, but the first day of late fees is applied on the 6th of each month as an automatic $50 as an initial late fee, with $5 dollars a day, every day after.

Can I pay rent online?

Yep! Sign into your ResMan resident portal and it will take you right where you need to go.

Can I get a pet after I move in?

Absolutely! Worcester Communities properties are very pet friendly, check with your office staff on the restrictions your community may or may not have regarding pets and to schedule a time to fill out your new pet addendum and pay your pet fees.

Can I Transfer to a bigger/smaller apartment at my community?

Yes, contact the office and they will have you fill out your transfer request paperwork and discuss options that are coming available and the transfer fee.